Terms & Conditions
Effective date: September 26, 2026
These Terms & Conditions apply to your use of www.madhatterstl.com and to services provided by The Mad Hatter Service Company ("The Mad Hatter," "we," "us"). By using this website or booking our services, you agree to these terms.
Website Use
The content on this website, including text, images, logos, and graphics, belongs to The Mad Hatter or is used with permission, and may not be copied or reused for commercial purposes without our written permission. You agree not to misuse the site, interfere with its operation, or attempt to access it in unauthorized ways.
Information on This Website
The articles and service descriptions on this site are general information, not a substitute for an on-site inspection of your specific chimney, hearth appliance, venting, or HVAC system. We work to keep information accurate and current but do not guarantee that it is complete or error-free.
Pricing and Quotes
- Prices on our Pricing page are for standard residential service and may change without notice.
- Air duct cleaning, repairs, masonry, and commercial work are quoted individually. Quotes are based on the information available at the time and may change if site conditions differ from what was described.
- Your final price is confirmed with you before work begins. Additional work beyond the agreed scope is performed only with your approval.
- Payment is due when the service is completed unless otherwise agreed in writing.
Scheduling, Cancellations, and Access
- Please give us as much notice as possible if you need to reschedule or cancel an appointment.
- You agree to provide safe access to the areas we need to service, such as the fireplace, appliance, roof, attic, crawlspace, basement, HVAC equipment, and vents.
- Fireplaces, stoves, and appliances must be turned off and cool before service. If safe access or safe working conditions are not available, we may need to reschedule.
- Appointment windows are estimates. Weather, safety conditions, and prior jobs can affect arrival times.
Inspections and Reports
Our hearth inspections are based on St. Louis City & County and St. Charles City & County currently adopted municipal code, along with the applicable NFPA 211 standards where noted in the service description. An inspection reports the conditions that were visible and accessible, including through camera scans and diagnostic instruments where included, on the date of service. It is not a warranty or guarantee of the future performance or safety of your system. Hidden, concealed, or inaccessible areas may not be fully evaluated. Reports are prepared for the customer who ordered them. If you ask us to share a report with others, such as a real estate agent or buyer, you authorize us to do so.
Customer Responsibilities
You are responsible for following our safety recommendations, including discontinuing use of any system we identify as unsafe until it is repaired. We are not responsible for damage or injury resulting from use of a system against our written or verbal recommendations.
Workmanship and Warranties
We stand behind our work. Any warranty for repairs, installations, or products will be stated in writing on your estimate or invoice. Manufacturer warranties on products and appliances are provided by the manufacturer. To the extent allowed by law, we make no other warranties, express or implied.
Limitation of Liability
To the fullest extent permitted by Missouri law, The Mad Hatter is not liable for indirect, incidental, or consequential damages arising from use of this website or our services. Our total liability for any claim related to a service will not exceed the amount you paid for that service. Nothing in these terms limits any rights you have that cannot be waived under applicable law.
Third-Party Services
Online booking is provided through Housecall Pro, and our site links to third-party websites such as Google, Angi, and the Better Business Bureau. Your use of those services is governed by their own terms.
Governing Law
These terms are governed by the laws of the State of Missouri. Any dispute will be handled in the state or federal courts located in St. Charles County, Missouri.
Changes to These Terms
We may update these terms from time to time. The updated version will be posted on this page with a new effective date.
Contact Us
The Mad Hatter Service Company
1109 Old East Terra Lane
O'Fallon, MO 63366
Phone: 636-946-1622