Privacy Policy
Effective date: September 26, 2026
The Mad Hatter Service Company ("The Mad Hatter," "we," "us") respects your privacy. This policy explains what information we collect when you visit www.madhatterstl.com or request our chimney, hearth, air duct, and dryer vent services, and how we use it.
Information We Collect
Information you give us
When you call us, book a service, or request a quote, you may give us your name, phone number, email address, service address, details about your home or property (such as square footage, number of vents or furnaces, and appliance type), and payment information.
Information collected automatically
This website does not use advertising cookies, tracking pixels, or analytics tools. Like most websites, our hosting provider automatically records basic technical information, such as your IP address, browser type, pages requested, and the date and time of your visit, to deliver and secure the site. Our web fonts are loaded from Fontshare, which may also receive your IP address when a page loads.
Online Booking
Our "Book Online" buttons take you to our scheduling provider, Housecall Pro. Information you enter there is collected and processed by Housecall Pro on our behalf and is also governed by Housecall Pro's own privacy policy. We use it only to schedule, perform, and bill for your service.
How We Use Your Information
- To schedule, perform, and follow up on the services you request
- To provide quotes, invoices, inspection reports, and receipts
- To contact you about appointments, reminders, and service recommendations
- To respond to your questions, reviews, and requests
- To keep our website secure and working properly
- To meet legal, tax, insurance, and accounting obligations
How We Share Information
We do not sell or rent your personal information. We share it only as needed to run our business, for example with:
- Service providers that help us operate, such as scheduling, payment processing, website hosting, and communication tools
- A real estate agent, buyer, seller, or other party when you ask us to send them an inspection report
- Government authorities or others when required by law, or to protect our rights, customers, employees, or the public
- A successor business if The Mad Hatter is sold, merged, or reorganized
Third-Party Websites
Our site links to other websites, such as Google, Angi, the Better Business Bureau, and Housecall Pro. We are not responsible for the privacy practices of those websites. Please review their policies before sharing information with them.
Data Security and Retention
We use reasonable measures to protect your information. No method of transmission or storage is completely secure, so we cannot guarantee absolute security. We keep customer records, including service history and inspection reports, for as long as needed to serve you and to meet legal, tax, and insurance requirements.
Your Choices
- You may ask us to review, correct, or update the contact information we have on file for you.
- You may opt out of non-essential reminders or marketing messages at any time by following the instructions in the message or by calling us.
- You may ask us to delete your information, subject to records we must keep for legal, tax, or warranty reasons.
Children's Privacy
Our website and services are intended for adults. We do not knowingly collect personal information from children under 13.
Changes to This Policy
We may update this policy from time to time. The updated version will be posted on this page with a new effective date.
Contact Us
The Mad Hatter Service Company
1109 Old East Terra Lane
O'Fallon, MO 63366
Phone: 636-946-1622